1. Who This Policy Applies To

This Privacy Policy covers individuals in the United States who visit our website, place orders through our WooCommerce store, or contact us via email, SMS, or web forms.

2. What We Collect

We may collect personal and technical data, including:

• Name, email address, phone number

• Shipping and billing address

• IP address, browser type, and device information

• Cookies and website usage data

We collect this information directly from you or through automated technologies like cookies.

3. How We Use Your Information

We use your information to:

• Process and ship your orders

• Provide customer support

• Manage your account

• Prevent fraud and ensure site security

• Send you updates or promotions (only with your consent)

• Comply with legal requirements

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Trusted third-party service providers (e.g., shipping, payment processors)

• Legal authorities if required by law

• A buyer or business partner in the event of a merger or acquisition

All partners are required to keep your information secure and confidential.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing emails or texts at any time

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

6. Data Retention

We retain your data for the following durations:

• Order history: 7 years (for accounting and legal reasons)

• Account data: As long as your account is active

• Marketing data: Until you unsubscribe

7. How We Protect Your Data

We use industry-standard safeguards including:

• SSL encryption

• PCI-compliant payment processing

• Secure internal systems

While we do our best to protect your information, no system is 100% secure. Use our services at your own discretion.

8. Age Restrictions

NEU Pipes is for customers 21 years and older. We do not knowingly collect data from individuals under 21. If such data is found, we will delete it immediately.

9. Links to Other Sites

Our website may include links to third-party sites. NEU Pipes is not responsible for the privacy practices or content of those websites.

10. Marketing Communications

We follow CAN-SPAM and TCPA regulations. You’ll only receive marketing messages if you opt in. You can unsubscribe anytime by following the instructions in each message.

11. For International Users

If you’re visiting our site from outside the U.S., please be aware that your information may be transferred to and processed in the United States. By using our site, you consent to this transfer.

12. Policy Updates

We may update this policy at any time. If we make significant changes, we’ll post a notice on our website. Continued use of our services means you accept the latest version.

13. Contact Us

Have questions or want to request your data? Reach out to us:

NEU Pipes Support Team:
[email protected]