Returns & refunds
NEU's current published return policy requires support authorization before a return is sent. Start with the support team so they can confirm eligibility and provide the next steps for your order.
Standard returns
Not returnable
Damaged, defective, or incorrect direct orders
Include your order number, a description of the problem, and clear photos. The current policy lists replacement, store credit, or refund as possible outcomes at NEU's discretion.
Refund timing
The current policy asks customers to allow 5–10 business days after approval. Original shipping is generally non-refundable except when NEU made a shipping error or the item arrived damaged.
Purchased somewhere else?
NEU's direct-site return policy applies to purchases from neupipes.com. Purchases from another retailer or reseller should be handled through that seller's return process.
This page summarizes NEU's currently published return/refund rules. Return Authorization, refund execution, store credit, replacement fulfillment, and return inspection remain support-managed processes; this page does not create or approve a return automatically.
