Welcome to NEU Pipes

Thank you for choosing NEU Pipes, a premium brand committed to delivering innovative, high-quality products for discerning smokers and collectors. From precision-crafted glass to advanced smoking accessories, we’re here to elevate your experience.

Before using our website or placing an order, please carefully review the following Terms & Conditions. These terms outline important information about your rights, responsibilities, and our store policies. By browsing or purchasing from NEUPipes.com, you agree to these terms in full.

1. Legal Age Requirement

To purchase from NEU Pipes, you must be 21 years of age or older.

By placing an order, you confirm that:

• You meet the legal smoking age in your jurisdiction.

• You will not supply or resell products to individuals under 21.

• You understand that providing false age information is illegal.

NEU Pipes reserves the right to verify age and cancel orders that cannot be verified.

2. Product Use & Legal Compliance

NEU Pipes products are intended for:

• Legal tobacco use

• Aromatherapy or collectible use (for applicable items)

Prohibited Use Includes:

• Use with illegal substances

• Export in violation of U.S. or local laws

• Use by minors or on school, public, or government property

It is your responsibility to ensure compliance with all local, state, and federal laws. NEU Pipes assumes no liability for misuse or unlawful purchase.

3. Order Acceptance & Limitations

All orders are subject to:

• Product availability

• Final acceptance and verification by NEU Pipes

We reserve the right to cancel or limit orders due to suspected fraud, unauthorized resale, or policy violations. An order is not considered accepted until a shipping confirmation is issued.

4. Pricing & Payments

• All prices are listed in U.S. Dollars (USD)

• Pricing is subject to change without notice

• Accepted payment methods: Visa, Mastercard, AMEX, PayPal, Apple Pay, and others shown at checkout

• Full payment is required at checkout—no COD or invoicing options

5. Shipping Policy

Processing Time:
Orders typically ship within 1–3 business days.

Delivery & Carriers:
Shipping timeframes vary by destination and carrier (e.g., USPS, UPS, FedEx). NEU Pipes does not guarantee delivery dates.

Signature Requirements:
High-value orders may require a signature upon delivery.

Shipping Restrictions:

• No P.O. box delivery for restricted items

• Some items may be restricted by state or local laws (e.g., vaporizers, kratom, CBD)

• NEU Pipes does not ship internationally unless otherwise noted

6. Return & Refund Policy

A) Eligible Returns:

• Returns must be initiated within 30 days of delivery

• Items must be unused, unopened, and in original packaging

• Proof of purchase and authorization are required

B) Non-Returnable Items:

• E-liquids, kratom, herbal blends

• Opened or used vapes, batteries, or glassware

• Clearance or final sale items

• Items with tamper-evident seals broken

C) Returns for Third-Party Purchases:
If you purchased NEU Pipes products from a third-party reseller, please contact that seller directly. NEU Pipes accepts returns only for items purchased through NEUPipes.com.

D) Damaged or Defective Items:

• Must be reported within 3 days of delivery

• Photo documentation is required

• Resolution options: replacement, store credit, or refund (at our discretion)

E) Refund Timeline:

• Approved refunds will be processed within 5–10 business days

• Shipping charges are non-refundable

7. Warranty

Some items (e.g., vaporizers, electronics) may come with a manufacturer’s warranty. NEU Pipes does not offer in-house warranties unless explicitly stated.

Warranty claims must be submitted directly to the manufacturer unless purchased through NEUPipes.com with proof of purchase.

8. Limitation of Liability

To the fullest extent allowed by law, NEU Pipes is not liable for:

• Indirect, incidental, or consequential damages

• Injuries or damage from misuse of products

• Use of products in violation of applicable laws

Total liability is limited to the amount paid for the product in question.

9. Privacy Policy

By using our website, you agree to the data practices described in our [Privacy Policy], which include:

• Collection of data for order processing and customer communication

• Secure storage of payment and personal information

• Options to opt-out of promotional messaging

10. Intellectual Property

All site content—including logos, photos, product names, copy, and videos—is the property of NEU Pipes or its content partners.

You may not:

• Reproduce or republish content without permission

• Use our branding for unauthorized sales or marketing

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Michigan, USA, without regard to conflict-of-law principles.

All legal disputes must be resolved in courts located in Michigan.

12. Changes to These Terms

NEU Pipes reserves the right to update these terms at any time. Changes become effective immediately upon posting. Continued use of the site constitutes acceptance of the new terms.

13. Warranty Claims & Redemption Fee

Customers submitting a warranty claim are responsible for a $10 shipping and handling fee to process, package, and ship replacement or repaired items. This fee must be paid before any warranty service is fulfilled.

Questions or concerns?
Please contact the NEU Pipes Team at:
 [email protected]